Overview
Recent calls
Call History
Bookings
Settings
Reload
Save changes
Preview live prompt
Identity
Agent name
Voice
shimmer
alloy
ash
ballad
coral
echo
sage
verse
Greeting (opening line)
Knowledge & instructions
Business context (vibe, specialties)
Knowledge base (FAQs, policies, parking, payments)
Custom instructions (highest priority rules)
Calendar booking
Can the receptionist book appointments?
Off — take requests only
Book as pending (staff approves)
Book & confirm automatically
Booking system URL
The receptionist reads your menu and books into this system.
Call handling
Allow transfer to a real person
Transfer to number
Caller ID shown on transfer
Hang up on spam / robocalls automatically
Live prompt preview